Frequently Asked Questions
Hitachi does not allow anyone to sell the Magic Wand outside of USA/Canada for legal reasons. It only has the electrical certifications and permits to be sold legally in USA/Canada, so selling this product in other countries is illegal. We could lose our reseller license and face a $25 000 fine! If you live in another country, we recommend that you buy the Europe Magic Wand.
Yes. Your Magic Wand is shipped very discreetly in a plain brown box with no images and no description about what is inside the package. Your confidentiality is our priority. Even the postman won’t know what’s in your box!
Please note that we do not accept returns just for a change of mind, as the Magic Wand is a sex toy and cannot be re-stocked for hygiene reasons. (Imagine this: Would you buy a sex toy if you knew that someone else has used it before you? Probably not!)